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How meldet Handles Your Personal Data

Your account information and payment activity — including transactions through bKash, Nagad, and Rocket — are handled with care. This page explains what we collect, why we collect it, and what you can do about it.

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What This Privacy Policy Covers

meldet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with meldet, we collect the information needed to run your account: your name, contact details, and payment method data. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and amount to reconcile your wallet balance and process

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withdrawals. We also collect device and session data — browser type, IP address, and login timestamps — to keep your account secure and detect unusual access. We do not sell your personal data to third parties. Data is retained for as long as your account is
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active and for the period required by applicable financial record-keeping obligations. If you close your account, we will delete or anonymise your data in line with those obligations. Cookies are used to maintain your session and remember your preferences; you can manage cookie settings through your
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browser. Availability of our services depends on your local law and the eligible regions we operate in — if you are unsure whether meldet is accessible where you are, check your local regulations before registering.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have any question about how we handle your information, our support team is available to help. Reach out through any of the channels below and we will respond as quickly as we can.

Live Chat Start a live chat from the meldet lobby. Available directly in your browser or mobile session — no app download needed to reach us.

Email Support Send your data request or privacy question to our support address. Include your registered account details so we can locate your record quickly.

Account Help Centre Log in to your meldet account and open the Help section. You can submit a data request form there and track its status from your account dashboard.

DATA HANDLING DETAIL

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts on meldet. Here is what that looks like in practice across the four areas that matter most to you.

Account Security

Your account is protected with password hashing and OTP verification on login. Suspicious access attempts trigger an automatic lock and an alert to your registered contact.

Payment Data

Transaction references from bKash, Nagad, and Rocket are stored encrypted. We never store your mobile wallet PIN or full wallet credentials on our servers.

Cookies and Session Data

Session cookies keep you logged in during your visit. Analytics cookies are anonymised. You can clear or block cookies in your browser settings at any time without losing your account.

Data Requests

You can request a copy of your data, ask us to correct inaccuracies, or request deletion by contacting support. We aim to respond to all data requests within a reasonable timeframe.

Common Questions About Your Privacy

Here are the questions we hear most often about how meldet handles personal data and what your rights are.

We collect your name, contact details, and the payment method you use — bKash, Nagad, or Rocket. We also log device and session data to secure your account.

We do not sell your data. We share it only with payment processors needed to complete your transactions and with any authority required by applicable law.

Transaction references and amounts are stored encrypted. Your mobile wallet PIN and full credentials are never held on our servers at any point.

Yes. Contact our support team via live chat or email with your account details. We will compile and send your data in line with applicable data access obligations.

Submit a deletion request through the Help section in your account or contact support directly. We will process it subject to any financial record-keeping requirements that apply.

We retain data for the period required by applicable financial regulations, then delete or anonymise it. The exact period depends on the obligations in your eligible region.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoMeldet Glossary InfoFAQ

How meldet Handles Your Personal Data

Reach Us About Your Data

How We Protect and Manage Your Information

Account Security

Payment Data

Cookies and Session Data

Data Requests

Common Questions About Your Privacy

01 What personal data does meldet collect when I open an account?

02 Does meldet share my data with third parties?

03 How are my bKash, Nagad, and Rocket transactions stored?

04 Can I request a copy of my personal data?

05 How do I ask meldet to delete my account data?

06 How long does meldet keep my data after I close my account?

Privacy Policy

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